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FLASHMUNK Refunds
Return & Refund Policy 退换与退款政策
Effective Date: February 13, 2026 生效日期：2026年2月13日

This Return & Refund Policy explains how refunds may work for digital top-ups and related services on FLASHMUNK (“we”, “us”, “the Website”). Because game recharges are typically delivered digitally and may be irreversible, refunds are handled case-by-case.

1) When a refund may be available

  • Not delivered: You paid, but the top-up did not reach the target account and we can confirm the failure.
  • Duplicate charge / repeated payment: You were charged more than once for the same order (subject to verification).
  • Our confirmed mistake: A clear service error on our side that is verifiable (e.g., wrong product amount due to system issue).

In some cases, we may first attempt re-delivery or provide an equivalent solution before issuing a refund.

2) When a refund is usually not available

  • Successfully delivered: The top-up/credits have been delivered to the game account (even if you later regret the purchase).
  • User provided wrong info: Wrong game ID / region / server / character info submitted by you and delivery is completed.
  • Violations or risk cases: Fraud, stolen payment, unauthorized transactions, money laundering, proxy top-ups, abuse of disputes/refunds, or other policy violations.
  • Third-party issues: If the game operator’s system limitations or account restrictions prevent changes after successful crediting.

3) Refund process

  1. Contact support and provide basic information:
    • Order number and approximate time of purchase
    • Payment proof (transaction ID / receipt screenshot if available)
    • Game account info used for delivery (ID + server/region)
    • A short description of what happened
  2. We will review and may request additional details for verification.
  3. If approved, refunds are generally sent back to the original payment method. Timing may vary by payment channel and bank processing (often a few business days).

4) Chargebacks / payment disputes

  • If you file a chargeback while we are investigating, the order and account may be temporarily restricted for risk control.
  • We may provide relevant evidence to the payment provider (order logs, delivery status, IP/device info, support communications) to resolve the dispute.
  • If a chargeback is determined to be abusive or linked to unauthorized/fraudulent activity, we may limit future access and take reasonable actions to protect the platform.

5) Contact & effective date

  • Support email: hello@flashmunk.com
  • Effective date: February 13, 2026

本《退换与退款政策》说明 FLASHMUNK（“我们/本网站”）在数字充值与相关服务场景下，可能如何处理退款。 由于游戏充值通常为数字化交付且可能不可逆，退款一般会结合具体情况核实后处理。

1）哪些情况可能可以退款

  • 未交付：你已支付，但充值未到账，且我们可核实确实未完成交付。
  • 重复扣款/重复支付：同一订单出现多次扣款或重复支付（以核实为准）。
  • 可核实的我方错误：例如系统原因导致金额/档位异常等可确认的服务错误。

部分情况下，我们可能会优先尝试补发/重试或提供等效方案，再决定是否退款。

2）哪些情况通常不可退款

  • 已成功到账/已交付：充值或点券已完成入账（即使你事后不想要）。
  • 用户填错信息：你填写了错误的游戏ID/区服/角色信息且已完成交付，通常无法撤销。
  • 违规/风控情形：欺诈、盗刷、未授权支付、洗钱、代充/跑分、滥用退款/争议等违反政策或高风险情况。
  • 第三方限制：游戏运营方规则或系统限制导致在成功入账后无法更改/回退。

3）退款流程

  1. 联系支持并提供基础信息：
    • 订单号与大致下单时间
    • 支付凭证（交易号/收据截图等，如有）
    • 充值账号信息（游戏ID + 区服/地区）
    • 问题描述（发生了什么）
  2. 我们会进行核查，并可能要求补充资料以便验证。
  3. 若审核通过，退款一般会按原路退回。到账时间取决于支付渠道与银行处理速度（常见为数个工作日）。

4）拒付（chargeback）/支付争议规则

  • 如果你在核查期间发起拒付/争议，为了风控，订单或账号可能会被临时限制。
  • 我们可能向支付机构提交必要证据（订单日志、交付状态、IP/设备信息、客服沟通记录等）以协助处理争议。
  • 若拒付被认定为滥用或与盗刷/未授权支付相关，我们可能限制后续使用并采取合理措施保护平台。

5）联系方式与生效日期

  • 客服邮箱：hello@flashmunk.com
  • 生效日期：2026年2月13日