These Terms of Service (the "Terms") apply to your use of the game recharge and related digital services provided by FLASHMUNK (hereinafter referred to as "we/this Website"), which is operated by BLITZPIXEL DIGITAL LIMITED.
1) Service Description (What we provide & delivery)
- We sell game recharge / top-up and related digital services (e.g., credits, points, virtual items, or service-based delivery depending on the product page).
- Delivery is usually completed by crediting the specified game account (and region/server) or by other methods described on the order page.
- You must provide correct information (game ID, server/region, contact email, etc.). Wrong information may result in failed delivery or irreversible delivery.
2) User Eligibility / Account Rules / Minors
- You should have the legal capacity to place orders in your region. If you are a minor, you must obtain guardian consent and supervision.
- You are responsible for keeping your account secure. Do not share passwords, codes, or payment credentials.
- We may ask you to verify ownership of an account or order to protect you and prevent abuse.
3) Ordering, Payment, Pricing, Currency, Taxes (if any)
- Prices and available payment methods are shown at checkout. Currency is based on the checkout display.
- Promotions, discounts, and fees (if any) are described on the page or at checkout.
- Taxes may apply depending on your region and the payment channel. If applicable, it will be shown during checkout or included in the paid amount.
4) Delivery Failure / Exceptions Handling
- If delivery fails due to system/network/channel issues, we will try to re-deliver or provide a reasonable solution.
- If delivery fails due to incorrect information provided by you, we may not be able to reverse or refund once delivery is completed to the wrong account/server.
- For suspected abnormal orders, we may place the order on hold for verification.
5) Prohibited Conduct
You must not use the Website for illegal or abusive activities, including but not limited to:
- Fraud, stolen cards, unauthorized payments, chargeback abuse, or identity impersonation.
- Unauthorized third-party “top-up agency”, account lending for top-up, or any suspicious “proxy recharge” activity.
- Money laundering, attempting to disguise fund sources, or using the service to move illicit funds.
- Refund abuse, repeated refund requests after successful delivery, or malicious disputes.
6) Risk Control & KYC Rights (AML / anti-fraud)
- To keep the platform safe, we may apply risk controls such as verification, order review, or limits on certain transactions.
- For large-value, high-frequency, or suspicious transactions, we may request identity verification or supporting documents (KYC).
- We may reference and enforce our AML/Anti-Fraud policy. See: AML & Anti-Fraud Compliance Policy.
7) Disclaimer & Limitation of Liability
- We provide services on an “as-is” basis within reasonable operational limits.
- We are not responsible for losses caused by user mistakes (wrong account/server), third-party game operator issues, or factors outside our control (e.g., network outages).
- To the extent permitted by law, our total liability for a specific order is generally limited to the amount you paid for that order.
8) Account Suspension / Termination
- We may suspend, restrict, or terminate access if we reasonably believe there is fraud, illegal activity, abuse, or serious violation of these Terms.
- In such cases, we may also cancel orders, hold delivery, or coordinate with payment channels as needed.
9) Dispute Resolution / Governing Law / Jurisdiction
- We encourage you to contact support first so we can try to resolve issues quickly.
- Applicable law and jurisdiction may depend on your region and the contracting entity shown on the Website. We will handle disputes in a reasonable and compliant manner.
10) Updates & Contact Information
- We may update these Terms from time to time. The updated version will be posted on the Website and takes effect when published.
- If you continue using the Website after updates, it means you accept the updated Terms.
- Contact: hello@flashmunk.com